Back in 2007, I went down to the local TWC office and picked up what I thought was a new HD DVR cable box.  Come to find out later, nobody gets a new box. Of course, the box didn’t work after I got it home and hooked up.  A day later and quite a few customer support calls, I was able to get the service working. If I remember correctly, this was the same experience I had setting up prior cable boxes with TWC.

Now to the current year, another TV and another cable box.  As before, my first attempt resulted in the same experience. I was pissed but got over it shortly. Fast forward two months. The cable box just stops working, I get basic cable but it’s like TWC doesn’t know the box exists.  Yet another call  to support with the result of scheduling a tech to come out or taking another trip to the local TWC office. I decide to go back to the TWC office. Bad choice.

Before I signed off with the support rep, I asked for some type of discount or credit for my troubles. She was kind enough to offer a week credit on the box.  This sounded good and I would have been please until…the rep said it wasn’t much, only $1.98.  What?  I asked how much it cost to send a tech to my house. $100? She said, ”no, much more”. Now I’m fired up. I’m saving TWC over $100+ dollars by not having a tech come out and they are so thankful they give me $1.98. #?!#  Oh, and she put me on hold for another 5 minutes while processing the $1.98 credit.

Now start the thoughts of changing to ATT U-Verse. 

I go  the the TWC office and get another (not new, not even clean) box. I asked “are you sure this one will work?”  My mistake. I got home and hooked it up let it sit for one hour as instructed before turning it on.  An hour later, I pressed the power button.  You guessed it, it won’t turn on.

Now I’m really pissed. Calmly I called the local TWC office, only to get a call center somewhere out of state (but on-shore).  I was instructed the local office has no phones…r-i-g-h-t…. Now I need to go back to the TWC office…pissed off.

Luckily, I was car-less (another post later). I had some time to call ATT and check out their offering.  ATT quoted me a price cheaper than TWC for the same service. They also provide another $150 in cash back and gift cards. I inked the deal.

A calm came over me. No longer would I have to deal with the poor service of Time Warner. I have a new relationship to nourish. Goodbye Time Warner, hello ATT!

I’ll let you know what I think of the ATT U-Verse service after a few months.